Stuart Hanson, senior vice president and general manager of Consumer Payments at Change Healthcare, will be a featured speaker at the AHIP Consumer Experience & Digital Health Forum in Nashville on December 5. In partnership with the Nashville Health Care Council, the conference aims to provide industry insights into how smart technology and consumer-focused strategies can help advance affordability, value, and customer satisfaction.
Stuart’s presentation topic will be “Using Financial Engagement as a Lever for Consumer Engagement.” With more members responsible today for insurance premiums and the high deductibles that go along with them, payers are in a unique position to improve consumer engagement through enhanced financial communications and member payments. Attendees will learn about consumer preferences for healthcare financial communications. The speakers will share the results of innovative approaches, as well as lessons learned from working with payers on deploying these strategies and capabilities.
The conference, which runs Tuesday through Thursday, December 5-7, features five educational tracks including Next Generation Consumer Engagement and Branding; Leveraging Data Analytics and Insights; Technologies and Tools for Connected and Collaborative Care; Infrastructure and Business Model Innovation; and Reaching Consumers at Work: Transformation of Employer Health Benefits.
The conference takes place at Music City Center on Fifth Avenue South in Nashville, and includes a 50+ company exhibit hall showcasing new products and services.